Import and export with a clear total cost all the way to your warehouse
Importing is what we do: we coordinate freight, insurance, customs and transport in a single quote, from China, Europe (Spain, Italy) or the United States to your warehouse. A single responsible person, without you having to chase anyone.
Same-day replyNo meetings to startDeal directly with a partner
30 years
of our partners' experience in foreign trade
24/7
on top of your operations whenever it's needed
1 quote
with your total cost: freight, insurance, customs and transport to your warehouse
Free tool
Free import tools
Answers in 1 minute, with figures from public sources.
Most searchedWhat it all costs, up to your warehouseTo find out the total cost of your import, with taxes and charges in Chile.1 minuteMost searchedImport duty by countryTo see if you pay 0% or 6% duty and which paper to request.1 minuteBoxes and containersTo see how many boxes fit and whether to share a container or book one.1 minutePermitsTo see if your product needs a permit, who issues it and when to apply.1 minuteMost searchedWhen your cargo arrivesTo find out between which dates your cargo reaches your warehouse in Santiago.1 minuteDangerous goodsTo know if your product is dangerous goods and which papers to ask for.1 minuteYour profit per unitTo find out how much you keep from each sale and what price to sell at.1 minuteAir or seaTo compare cost and travel time for your cargo, by air and by sea.1 minuteCourier or formal importTo see if your order goes by courier or with a customs broker, and what you pay.1 minute
What we offer
Single point of contact
A single contact responsible for the entire chain. No more four providers and crossed emails.
Zero surprises at Customs
We coordinate your clearance with vetted brokers: correct classification and an error-free DIN that won't hold up your cargo.
You approve, we execute
You don't need to know foreign trade. We explain the options clearly and coordinate everything for you.
Importing or exporting shouldn't eat up your day
Coordinating on your own means getting caught in the middle when something goes wrong at the port. With SICE, all of that becomes our problem: you have one person who keeps you posted on your cargo and for your peace of mind.
You're chasing the freight forwarder, the customs broker, the insurer and the carrier all at once.
A classification error or an incomplete document leaves your cargo stuck, racking up storage.
When something goes wrong at the port, you're the one caught in the middle: four providers, four email threads.
With SICE
One single proposal for freight, insurance, customs and transport.
Clearance coordinated with vetted customs brokers.
One contact over WhatsApp who keeps you posted on your cargo.
You approve, we execute. No meetings to get started.
Get a quoteYou close the deal; we handle what you don't know
Finding the product, contacting the supplier, negotiating and closing the purchase, you've got that down. The problem starts afterward, with the part almost no one explains to you.
Your supplier's documentation, invoice, packing list, certificate of origin, determines whether you get the tariff reduction and whether the customs broker classifies your cargo correctly.
We make direct contact with your supplier to review every document before shipping.
Since we also handle the freight, we make sure the transport document (BL, CRT, AWB) is issued correctly.
You're free of dealing with what you don't know; we answer for it.
Get a shipping quote in 3 steps
With the product, the origin and the weight or volume, that's enough to get started. We reply with prices, route and transit times. No meetings up front.
Get a quote in 3 steps
Get prices, route and estimated times
1What2Route3Details
Free complete quote
Know the total cost of your import, delivered to your warehouse, before you commit
With the product, the weight or volume and the country of origin, we build the total cost of the operation into a single number: freight, insurance, customs, duties and VAT, and transport to your warehouse. You decide with the full picture, not with a loose freight rate that grows later.
International freight quoted (ocean, air or land) according to your cargo.
Cargo insurance covered under our floating (open) policies.
Estimate of duties, IVA and customs fees.
Domestic transport to your warehouse.
Total cost to your warehouse, in writing: we quote freight, insurance, transport and fees as firm, and duties and VAT as estimates. That way no surprise charges appear on our side.
Get your complete quoteWe reply the same day. Each quote is reviewed in person by one of the three partners, who each have nearly 30 years in foreign trade; it is not an automated form.
Our services
End-to-end COMEX coordination
Your entire operation in one hand. We coordinate freight, insurance, customs and transport, and answer for the deadlines from start to finish. You approve, we take charge.
See serviceInternational freight
Ocean, air and land through our network of shipping lines and agents. We choose the route based on your cargo, your timeline and your budget, not the one that suits the supplier.
See serviceCargo insurance
Floating (open) policy: we insure your cargo and, if a loss occurs, we help you with the claim to the insurer.
View serviceCustoms broker
Your customs clearance in the hands of trusted, highly experienced customs brokers: correct classification and error-free DIN so nothing stops your cargo and triggers storage charges.
View servicePrivate Bonded Warehouse (DAPI)
Cargo arrived and you can't pay the taxes all at once? With the Private Bonded Warehouse your goods stay in storage for up to 90 days without paying them. We handle the DAPI and the guarantee bond.
Ver servicioWarehousing and domestic transport
From the port or airport directly to your warehouses. No space, or need to deconsolidate? We quote it with the best warehouse operators.
View serviceImport
The whole cycle coordinated: supplier, freight, insurance, customs and delivery. One single proposal, one person responsible.
See serviceExport
We find the best way to get your product from Chile out to the world: freight, insurance and documents, without you having to chase anyone down.
View serviceHow we work
To start, we can take on part of your shipments as a trial, before you trust us with your whole operation.
01
Calculation
Quote within 1 business day, once we receive the type of product, origin, weight, dimensions and stackability.
02
The provider
We confirm delivery times and your standing as an exporter for the certificate of origin. We connect you with our agent at origin for swift coordination.
03
Customs and documents
We review the documents and send them to the customs broker for advance customs filing.
04
Logistics
From the port or airport, we coordinate transport directly to your warehouses. We close with an Operating Cost Report and all digital invoices attached.
Why SICE?
01
Deal directly with a partner
You coordinate with the person who decides, not a call center or a different rep each time.
02
Less bureaucracy
We simplify documents and paperwork: you approve, we execute.
03
The whole chain in one hand
Freight + insurance + customs broker + domestic transport, coordinated by one person.
04
Clear price to your warehouse
A single quote with the total cost to your warehouse. No surprise charges on our side.
05
Flexibility tailored to you
We adapt to your volume and your timelines, not the other way around. From a one-off shipment to recurring, higher-volume operations.
06
Network of vetted providers
Shipping lines, customs brokers, insurers and carriers with a proven track record.
How we do it: our network
We are 3 partners. We keep full control of the strategy: everything we offer, we execute through a hand-picked network of providers and agents that we evaluate and coordinate ourselves. You have a single point of contact; the backing comes from all of us.
Freight forwarders
Ocean and air freight for import and export; they quote and coordinate with their agents at origin.
International land transport
Road cargo service, usually from Argentina and Brazil to Chile.
Customs brokers
3 to 4 trusted customs brokers for the clearance of your cargo.
Domestic transport and warehouses
From port or airport to your warehouse (FCL or LCL) and warehouses for deconsolidation or customs inspection.
Insurers
Floating (open) policies with Zurich and Orion for ocean, air and land import and export.
Dangerous goods
Contact with the few licensed warehouses in Chile for dangerous goods (IMO).
Who carries out each leg, and who answers to you?
In short: SICE coordinates the whole chain and each leg is carried out by a specialist provider from our network. Your SICE partner is your single point of contact and answers to you for the coordination and the deadlines, end to end. We work with third parties, and we say so plainly: that is how foreign trade works, and our job is to make sure you never have to coordinate or chase them.
| Leg | Who carries it out | What SICE does for you |
|---|---|---|
| Ocean and air freight | Shipping line or airline, booked through freight forwarders in our network and their agents at origin | Chooses the route, coordinates with your supplier and checks that the BL or AWB is issued correctly. |
| International road transport | Road haulage companies, usually from Argentina and Brazil | Coordinates the trip and checks that the CRT is issued correctly. |
| Cargo insurance | Zurich or Orion, under our floating (open) policies | Includes your shipment in the policy and, if there is a loss, helps you with the claim to the insurer. |
| Customs clearance | A licensed customs broker (we work with 3 to 4 trusted ones), who files the DIN with the Chilean Customs Service | Reviews the documents with your supplier, including the certificate of origin, and sends them to the broker for advance filing. |
| Domestic transport and warehousing | Hauliers and warehouses in our network | Coordinates pick-up at the port or airport and delivery to your warehouse. |
| If something goes wrong | Each provider is liable for its own service: the shipping line or airline under the transport document, the insurer under the policy, and the customs broker before the Chilean Customs Service for the DIN it files | Your partner handles it with the provider and keeps you informed: the problem becomes ours, not yours. |
- One point of contact: one of our three partners, with nearly 30 years in foreign trade, reviews your quote in person and follows your cargo to your warehouse.
- Costs in the open: we quote freight, insurance, transport and fees firm and in writing, with duties and VAT estimated. At the end you receive an Operating Cost Report with all invoices attached.
- Start with a trial: we can take on part of your shipments before you hand us your whole operation.
Behind SICE there are 3 partners, not a call center
At SICE we are 3 partners with nearly 30 years of experience in foreign trade. We come from the foreign-trade division of Banco de Chile and have worked together at SICE since 2012. Each partner personally handles their own portfolio; you always deal with the same partner, who knows your operation by heart.
We are not a multinational or a call center: we are skilled, hardworking people, available 24/7 when an operation demands it. We take care of the technical side, documents, tariffs, customs and freight, so that you can focus on your business.
Frequently asked questions
We coordinate the entire import or export process for you: we book the international freight, handle the cargo insurance, work with the customs broker on clearance before the National Customs Service (Servicio Nacional de Aduanas), and arrange warehousing and transport to your warehouse. Instead of dealing with four providers, you deal with one person.
Yes, and we say so plainly: each leg is carried out by a specialist provider from our network (shipping lines and airlines through freight forwarders, the insurers Zurich and Orion, licensed customs brokers, hauliers and warehouses). SICE coordinates the whole chain and your partner answers to you for the coordination and the deadlines; if something goes wrong, they handle it with the provider and keep you informed. See who carries out each leg.
For most formal imports, clearance is done through a customs broker. We coordinate that clearance with vetted brokers and prepare the documentation so your Import Declaration (DIN) goes through with no errors or delays.
We move cargo from any authorized port or airport in the world. In Chile, we operate mainly through San Antonio and Valparaíso (sea) and Arturo Merino Benítez Airport, SCL (air).
Yes. We handle ocean freight (FCL, LCL or consolidated cargo) and air freight from China and Asia to Chile, leveraging the Chile-China FTA, with insurance and customs clearance included if you need them.
Insurance that automatically covers every shipment in a period, so no cargo travels unprotected. We handle the setup and the backup for any claim.
Yes. The whole chain or just one part: freight only, insurance only, customs only or domestic transport only.
We reply the same day over WhatsApp. The quote with route, customs and estimated timelines is usually ready within 1 business day of receiving your supplier's proposal.
With companies of any size. We coordinate everything from a one-off shipment to recurring, high-volume operations, and we adapt to your operation whether or not you have your own foreign-trade area.
We charge for coordinating your operation; the price depends on the scope (the whole chain or just one part). We spell it out in the quote, with no hidden charges popping up at the end.
From all of them. China and Asia are our most frequent origin, but we coordinate imports from Europe (Spain, Italy and others) and the United States with the same coverage: freight, insurance, customs and transport to your warehouse.
Yes. We have years of experience with dangerous goods, for example flammable gases and lighters, and contact with the few licensed warehouses in Chile for this type of cargo. We coordinate it with the IMO documentation and handling it requires.
What our clients say
★★★★★
Importamos vasos para café desde China y fue la primera vez que supe el costo total antes de pagarle al proveedor. Patricia revisó los documentos del proveedor, coordinó el flete, el seguro y la aduana, y la carga llegó a nuestra bodega en Viña del Mar sin cobros sorpresa. Un solo contacto para todo, y responde el mismo día por WhatsApp. Muy recomendable para pymes.★★★★★
Importamos encendedores y no es fácil encontrar quien los mueva, varios forwarders nos dijeron que no. Acá la tomaron sin problema, sabían qué documentos pedir y con qué bodega coordinar. Llevamos ocho embarques con ellos y ninguno ha tenido problemas★★★★★
Nos llegó un contenedor de muebles de terraza antes de temporada y no teníamos para pagar todos los impuestos de una. Nos recomendaron hacer almacén particular, que no lo conocíamos, y fuimos sacando la mercadería por partes.★★★★★
Trabajamos con ellos desde 2015, sobre todo camiones desde Argentina. Hablamos siempre con la misma persona y conoce nuestra operación. Cumplen los plazos.★★★★★
Explicaron bien los costos desde el principio★★★★★
The bestLet's talk about your next import or export
Tell us what you need to move and we reply the same day. The product and country of origin are enough.
Antonio Varas 303, Piso 11, Of. 1110, Providencia, Región Metropolitana, Santiago
+56 9 9872 6863
pquiroga@sicechile.cl