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Customs broker: clearance and DIN, error-free

A classification error or an incomplete document can leave your cargo held up, accumulating storage charges. We coordinate your customs clearance with a highly experienced customs broker, backed by a team of executives who review the documentation so that your Import Declaration (DIN) goes out error-free.

Customs broker and clearance

What's included?

  • Coordinating clearance with the National Customs Service (Servicio Nacional de Aduanas)
  • Correct tariff classification
  • Preparing documentation for the DIN
  • Calculation of tariffs, VAT and charges
  • Leveraging FTAs in force when they apply
  • Filing of Private Bonded Warehouse (DAPI) to defer payment of duties and taxes

How it works

01

We gather the documents

Invoice, packing list, BL and whatever your product requires.

02

We check the tariff code with the broker

The customs broker classifies your product. Before shipping, we check the code with them.

03

Coordinated clearance

We work with the customs broker on the DIN.

04

Cargo released

Ready for the final leg to your warehouse.

Frequently asked questions

That will depend on the value of your goods. It is required for most formal commercial imports, and we coordinate it for you.

An incorrect classification can mean fines, higher taxes or a cargo hold. That's why we review it carefully before clearance.

There is the Private Bonded Warehouse (DAPI) regime: your goods stay under a duty-suspension regime, without paying the duties and taxes right away, for up to 90 days. We handle the DAPI and arrange the guarantee bond that Customs requires. See Private Bonded Warehouse (DAPI).

What our clients say

Importamos vasos para café desde China y fue la primera vez que supe el costo total antes de pagarle al proveedor. Patricia revisó los documentos del proveedor, coordinó el flete, el seguro y la aduana, y la carga llegó a nuestra bodega en Viña del Mar sin cobros sorpresa. Un solo contacto para todo, y responde el mismo día por WhatsApp. Muy recomendable para pymes.
epoca hedonista, October 2026
Importamos encendedores y no es fácil encontrar quien los mueva, varios forwarders nos dijeron que no. Acá la tomaron sin problema, sabían qué documentos pedir y con qué bodega coordinar. Llevamos ocho embarques con ellos y ninguno ha tenido problemas
Rustam, October 2026
Nos llegó un contenedor de muebles de terraza antes de temporada y no teníamos para pagar todos los impuestos de una. Nos recomendaron hacer almacén particular, que no lo conocíamos, y fuimos sacando la mercadería por partes.
Nikolay Smorgun, October 2026
Trabajamos con ellos desde 2015, sobre todo camiones desde Argentina. Hablamos siempre con la misma persona y conoce nuestra operación. Cumplen los plazos.
Damian, October 2026
Explicaron bien los costos desde el principio
Anna Karmazina, October 2026
The best
Віталій Білий, October 2026

Your clearance, coordinated from start to finish

A single person coordinates your entire operation and keeps you posted on your cargo. Start with a free complete quote, no commitment.

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